This is tricky. Most of the time, I don’t hold out information for clients. I usually just give it to them straight – good or bad.
Sometimes if I know the person personally and they are close to me, I might be hesitant to tell them something negative because I don’t want to ruin their spirits. Sometimes people are better off not knowing. If it is important though, and negative, I will find a nice way to put it and give it to them straight.